FAQ

What is SAP Recommerce?

SAP Recommerce is a platform that powers re-commerce business allowing customers to take in their used, high-quality goods and resell them through their existing retail and ecommerce platforms . It is a modular solution that manages business processes from product trade-in, to warehouse receiving, to reconditioning, and reselling.

Where can I go to learn more?

https://value-storytelling.cfapps.us10.hana.ondemand.com/tour/nrf/topic/sustainable-products-process/lob/cross-lob/hot/10432c48-724f-11ed-a1eb-0242ac120002/demos?industryId=retail

Is there a specific industry / region that your solution works best with?

The solution got its start with premium, luxury brands that produce a large volume of high-quality items in apparel, fashion, and jewelry. It is available in North America, prioritizing the US, and Europe. However, we are technically industry agnostic and due to the nimble architecture, can integrate into almost any system in any industry.

Is SAP Recommerce connected to business operations?

Yes – SAP Recommerce was designed to power brand-managed re-commerce in house. It offers backend integration(s) and required workflows for running re-commerce as an in-house business as opposed to outsourcing to a 3rd party marketplace.

Is the solution scalable across multiple geographies?

SAP Recommerce solution has been developed with global brands in mind and provides geographical scalability. With SAP global availability, our platform is accessible in North America and Europe. English is the first language of product support; other languages can be consulted.

Does SAP Recommerce improve Customer Lifetime Value (CLV)?

Yes, current data suggest that well executed in-house resale business can result in several CLV benefits like increased buying frequency and loyalty. Offering recommerce can attract new customer groups – since quality pre-owned items are more affordable and sustainable, lowering customer acquisition cost vs traditional marketing methods. Experts point to 50-70% of pre-owned new shoppers becoming also new-item shoppers, and existing customers are happy to continue to support a brand with a sustainability program.

Can brands use a partner for warehousing, cleaning and repairs and other services while using SAP Recommerce?

Yes - SAP Recommerce provides open interfaces to support 3PL partners for warehousing, shipping authentication, cleaning & repairs.

If my company doesn't use SAP’s commerce solutions, can we still use SAP Recommerce?

Yes – but an e-commerce solution is required. SAP Recommerce is built to enable easy connectivity to other commerce solutions that you may have invested in. We believe that shoppers deserve a seamless experience - whether they are shopping for new, pre-owned items, or a trading products in. One account and one purchase history. There is no need for a disconnected and confusing experience.

Is SAP Recommerce a separate product?

Yes, SAP Recommerce is a platform that creates new shopper engagement with trade in experience, and dedicated functionality to support in-store and operations processes, inventory transparency and reporting. It easily integrates into existing technology.

When is this happening?

SAP Recommerce launched Alpha in Q4 of 2022 as a customer co-innovation offering.

Is SAP Recommerce a mobile or desktop application?

SAP Recommerce is considered a headless platform and integrates with the existing consumers touch points enabling recommerce through mobile, desktop and other devices in use. We do not create a mobile app or desktop app, but rather a platform that connects to brand’s interfaces where processes can be managed through web applications hosted in the cloud.

What actions do I need to take as a customer to use SAP Recommerce?

We recommend starting with a discovery session where our experts will analyze and design the application to best align with your current and evolving recommerce plans.

How long does this typically take to get SAP Recommerce implemented to start transacting?

Implementation is typically a light-weight process, but the exact timelines depend on integration requirements. One of our experts can give you an idea of implementation timelines - please get in touch with us.

Does SAP Recommerce manage my recommerce business?

SAP Recommerce is built to empower managers of a recommerce business to run and operate resale in-house. We provide access to the platform, set up the users and processes, and remain available to support your scaling business.

How does this impact back-end processes, connections, or reporting?

SAP Recommerce offers its own dashboard and reporting and can integrate to back-end system and processes as per customer requirements.

Are there any special requirements or considerations?

There are no special requirements to implement SAP Recommerce, but a technical assessment will be required to understand how to best integrate into your existing commerce platform and ERP systems and other required systems to access pertinent data.